ICT Support
In Grosvenor we have over 400 computers, Chromebooks and iPads for use by students. Below is some helpful information for getting the most out of the ICT facilities available and how to get help when needed - particularly when students are not in school.
Usernames & Password Advice
At Grosvenor all students have 2 seperate logins for the computers:
C2K Account - the main account used for access to e-mails, Google Classroom, Teams etc.
Legacy Account - used for access to the computers in the ICT department and the iMacs in the music department.
It’s important that students know their usernames and passwords for both systems. This PDF provides full details and advice on usernames, passwords and what to do if there are any problems.
Installing Microsoft Office
As part of the agreement with C2K students and staff are able to download and install the full versions of the Microsoft Office applications - Word, Excel, PowerPoint, OneNote, Outlook and Teams - on up to 5 PCs or Macs. Click here to view full instructions on how to do this.
Accessing C2K My-School
C2K My-School gives students access to all of the various platforms and systems that they will need for their day to day work including Google Classroom and MS Teams. To access these from home on a PC, Mac, phone or tablet follow these steps:
Go to www.c2kschools.net
Enter your username & password - username is in the format of first initial then surname then 3 numbers. Do NOT enter your full e-mail address here as this will not work.
Click “Login” and you will be presented with the My-School homepage. From here you can use the links in the “Launch” bar on the right to access Google Classroom or Office 365 or your e-mails.
When accessing any of the systems from My-School at home you will often be asked to sign in again to each service. This doesn’t happen when you are on a School computer. When this happens you need to use your full e-mail address which should be in the format of username@c2ken.net.
Click here for further advice and information on accessing My-School from devices when outside school.
FAQs
Below are answers to some of the most frequently asked questions which come up in relation to ICT.
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Passwords expire every 120 days. If your password is expiring or has expired you can reset it yourself here. Note this will only work outside of school and you need to know your previous password.
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If you have forgotten your password or if you have been locked out of your account and you are not in school you will need to complete a Password Reset Request by clicking here. Please note that this will take up to 1 working day and requests will only be processed during school hours.
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If you have forgotten your password or if you have been locked out of your account and you are not in school you will need to complete a Password Reset Request by clicking here. Please note that this will take up to 1 working day and requests will only be processed during school hours.
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As part of the agreement with C2K students and staff are able to download and install the full versions of the Microsoft Office applications on up to 5 PCs or Macs. Click here to view full instructions on how to do this.
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If you are trouble logging into My-School from a computer or mobile device at home please check a few things:
Check that you have internet access by going to another website (e.g. www.bbc.co.uk).
Make sure you have gone to www.c2kschools.net directly. Using Google searh to access this can sometimes take you to the wrong login site - but it will look identical.
Make sure you are logging in with your username and not your full e-mail address.
Check that your username and password are correct. If you have used the wrong password several times in a row it’s possible your acount will be locked.
Check what browser you are using - the best options are either Google Chrome, Firefox or Safari.
If you are still having problems please try closing your browser down and starting again. If this doesn’t work then you will need to speak to your form tutor when you are in school.